Refund policy

Return, Exchange & Refund Policy

At MMIR, every order is handled with care to ensure a smooth shopping experience. If something isn't right with your purchase, this policy outlines how returns, exchanges, and refunds are handled.

1. Return Eligibility

Customers may request a return or exchange under the following conditions:

The item received is defective or damaged.
The wrong product, colour, or size was delivered due to an error on our part.
The item meets our applicable return or exchange requirements.

To qualify, items must be unused, unworn, unwashed, unaltered, and returned in their original condition with all tags, labels, and packaging intact.

Items showing signs of wear, washing, alteration, stains, perfume, or damage caused after delivery may be ineligible for return, subject to applicable law.

2. Size Exchanges

If the size does not fit, customers may request an exchange, subject to availability and the applicable return conditions.

Exchange requests must be submitted within 3 days of receiving the order.
The requested replacement size must be available in stock.
Items must be unused, unworn, unwashed, and have their original tags attached.
Customers should contact MMIR before sending any item back.

Size exchanges are subject to stock availability. If the requested size is unavailable, customers may discuss alternative options with our team.

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact MMIR within 48 hours of delivery.

Please provide your order number and clear photographs or a short video showing the issue. Our team will review the request and arrange an appropriate resolution.

Where the issue is verified and attributable to MMIR, the applicable return shipping costs will be covered by MMIR.

4. Refunds

Refunds may be issued when:

An order is cancelled by MMIR and payment has already been collected.
A verified defect or incorrect delivery cannot reasonably be resolved through replacement or exchange.
A refund is otherwise required under applicable law or agreed with MMIR.

Once a refund is approved, it will be processed through the original payment method where possible. If that is not feasible, an alternative method may be agreed upon with the customer.

Processing times may vary depending on the payment provider or financial institution.

Delivery charges may be non-refundable for customer-initiated returns where permitted by law. Where the return results from an error attributable to MMIR, applicable delivery charges will be refunded as required.

5. Non-Returnable Items

Unless required by applicable law or otherwise approved by MMIR, items that have been worn, washed, altered, damaged through customer handling, or returned without their original tags may not qualify for a return or exchange.

Items purchased during special promotions or clearance sales may be subject to additional terms disclosed at the time of purchase, without limiting any rights provided by law.

6. Order Cancellations

Customers should contact MMIR as soon as possible if they wish to cancel an order.

Cancellation requests may be accepted before an order is dispatched. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return process may apply.

Orders cancelled by MMIR will be refunded if payment has already been collected.

7. How to Request a Return or Exchange

To initiate a return or exchange, contact us through our official Instagram page, WhatsApp, or the contact details provided on our website.

Please include:

Your order number
The item you wish to return or exchange
The reason for your request
Photographs or videos, where relevant

Please wait for confirmation and instructions from our team before shipping any item back.

8. Policy Compliance

MMIR reserves the right to review return and exchange requests and verify the condition of returned items. Requests will be assessed fairly and in accordance with applicable consumer-protection laws in Bangladesh.

Nothing in this policy is intended to exclude or restrict any consumer right that cannot lawfully be excluded or restricted.